Reconciling Inbound Shipments
When shipping items to Amazon FBA Warehouses, as an Amazon Seller, you want to ensure that they properly received what was sent and delivered well. To confirm that, we can reconcile Inbound FBA Shipments. In the event, upon reconciling that a discrepancy is found, we can open a case for missing items or products. Now, let us get things started with Reconciling Inbound Shipments.
Steps on Reconciling Inbound Shipments
1. From your Seller Central Account, hover your mouse over the “Inventory” tab, below the main tab, and click on the “Manage FBA Shipments” option.
2. After clicking on the “Manage FBA Shipments” pick status closed.
3. Look for any Units missing from your shipments.
4. Click to open the shipment in question and click on the Contents tab.
“Shipment not currently eligible for reconciliation” then that means the check-in process at fulfillment centers isn’t done yet and you have to wait for them to complete it. Only then, you can reconcile the units.
Steps to Submit a Report for Amazon to Review Discrepancies
- Select an Option to start the claim.
- Extra units shipped, +1 discrepancy means that there have been additional units sent more than the specified inbound shipment. It also means that you have recognized sending items that aren’t part of the shipment.
- Unexpected – Please Research, +1 discrepancy means that there haven’t been additional units sent more than the specified inbound shipment. It also means that you don’t recognize sending items that aren’t part of the shipment.
- Research Missing – Please Search, -1 discrepancy means that the items have been sent but Amazon misplaced the units or never received the item. Submit a request for investigation, once the items cannot be located, the Amazon seller will be entitled to reimbursement.
- Units not shipped, -1 discrepancy means there was no shipment made. It also means that you have recognized that you didn’t send the unit to any FBA Warehouses.
2. In the second section where you are asked to Upload Documents.
- If this is required, provide invoices of the affected units.
- If this isn’t required with a message saying “No additional Requirements Required”, you can proceed to section 3.
3. If you didn’t ship units using Amazon Partnered Carrier, you may be asked to provide Proof of Delivery as well. This would be your Bill of Lading for freight shipments.
4. After completing all of the three-section, click on the “Preview Request” button.
5. Then, a pop-up message will show. Confirm the selections that you have made and click on the “Submit Request” button.
Note: You are always free to open a case if you are hesitant about a certain shipment, you can do it in a traditional way by providing the shipment ID so that Amazon can review your concern.
And you are done, Case Submitted!
Do you find this blog useful? We have more blogs about reimbursement, we will keep you posted. Thank you! See you on our next blog.