Writing a Plan of Action on Amazon
Discovering that your listing or account has been deactivated can be frustrating. To reinstate your selling privileges, the next thing you should do is write a Plan of Action. In this post, we’ll show you how to do it.
What is a Plan of Action?
Plan of action answers these three questions:
- What caused the problem?
- What will you do to solve the problem?
- What actions will you take to avoid future problems?
Writing a Plan of Action
- Identifying the cause of the problem
- Late Shipping
- Immediate solution to the problem
- Make refunds to customers
- Answer the customer’s queries and complaints
- Providing solutions to avoid the same problem from happening again
- Changing carrier and shipping materials or packaging, switch from FBM to FBA.
Plan of Action Sample Template
Dear Amazon Seller Performance,
I am (Seller’s Name), a principal of (Business Name), and I’d like to thank you for allowing us to file an appeal for our suspension due to delivery delays.
Root Cause of the Problem
- State the cause of the problem 1
- State the cause of the problem 2
Immediate Corrective Actions
We have taken the following corrective actions:
- State the Immediate solution 1
- State the Immediate solution 2
Corrective Long-Term Changes to Business to Prevent Future Problems
- State the Long-term solution 1
- State the Long-term solution 2
Thank you for working with us to resolve this issue. We will be more mindful of handling our deliveries in the future and guarantee that it does not happen again.
Note: In writing a Plan of Action, you should be able to write it clearly and concisely, provide a direct and factual explanation, and include supporting evidence like invoices and supply chain.
Where can I submit Appeals?
For Account Deactivation – see a specific notification in the Performance Notifications section andsubmit an appeal.
For Listing Level Violation – go to Account Health under the Performance tab and submit an appeal.
Thank you for reading! See you on our next blog!